Frequently Asked Questions

During the ordering process, you can specify dietary preferences including vegetarian, vegan, gluten-free, dairy-free, nut-free, and low-sodium options. Our meal selection system will automatically filter available meals to match your choices. You can also add special requests in the notes section when placing an order. We recommend reviewing the ingredient lists in our meal descriptions to ensure they align with your needs. If you have multiple restrictions, contact our team at [email protected] to discuss custom arrangements.

We deliver fresh meals three times per week on Monday, Wednesday, and Friday mornings between 8:00 AM and 12:00 PM. Deliveries are made to your location in Iași. You can choose to receive meals on all three days or select specific delivery days that work best for your schedule. Orders placed by Friday 5:00 PM are delivered the following Monday. We use insulated packaging with cooling elements to ensure meals arrive fresh and ready to enjoy.

Yes, you can modify your meal selection up to 48 hours before your scheduled delivery. Log into your account and edit your upcoming order to swap meals or adjust quantities. Changes made within 48 hours of delivery cannot be processed, so we encourage you to finalize selections as early as possible. If you need urgent changes, contact our customer support team at +40 439 768 049 or [email protected]. We'll do our best to accommodate last-minute requests when possible.

All meals arrive with a best-by date clearly marked on the label. Typically, meals remain fresh for 3-4 days when stored in the refrigerator at temperatures below 4°C. We recommend consuming meals as soon as possible after delivery for optimal taste and nutritional quality. Each container is designed for easy reheating—simply remove from packaging and warm in the microwave or conventional oven according to the instructions on the label. If you receive meals on Monday, we suggest consuming them by Wednesday or Thursday for best quality.

Our meals are designed with balanced nutrition in mind, featuring appropriate portion sizes and calorie counts under 2000 calories daily. The meals emphasize whole foods, lean proteins, plenty of vegetables, and healthy fats to support sustainable wellness goals. Rather than restrictive approaches, we focus on providing nutritious, satisfying meals that help you develop healthy eating patterns. Combined with regular physical activity and adequate hydration, our balanced daily menus support long-term wellness. For personalized guidance, consult with a nutrition professional about what approach works best for your individual situation.

Each week we offer 12-15 different meal options across breakfast, lunch, and dinner categories. Our menu rotates seasonally to feature fresh, locally-sourced ingredients when available. Options typically include poultry, fish, lean beef, plant-based proteins, and vegetarian choices. Every meal includes a protein source, whole grain or starchy vegetable, and at least two servings of vegetables. You can view the complete weekly menu on our daily recipes page or in your account dashboard before placing an order.

We ask for a minimum order of 6 meals per delivery to ensure efficient preparation and delivery logistics. This typically translates to 2 days of meals if you order a full 3-meal-per-day plan, or flexible distribution across breakfast, lunch, and dinner depending on your preference. You're welcome to start with a single delivery week to try our service, with no long-term commitment required. After your first order, you can adjust quantities and frequency based on your needs.

All meals are prepared fresh in our certified kitchen facility by trained culinary professionals following strict food safety standards. Meals are individually portioned into BPA-free, recyclable containers and placed in insulated delivery bags with cooling elements. Each container includes a detailed label with ingredients, nutritional information, best-by date, and reheating instructions. We use minimal preservatives and no artificial flavors or colors—just real, wholesome food prepared with care to deliver maximum nutrition and taste to your table.

We operate on a flexible, week-to-week basis with no long-term contracts or fixed subscriptions. You can skip a delivery week anytime through your account dashboard. If you need to pause service for an extended period, contact us at [email protected] and we'll temporarily hold your account. To cancel entirely, simply stop placing new orders—your account remains available if you'd like to reorder in the future. We're committed to giving you full control over your meal service.

We accept all major credit cards (Visa, Mastercard, American Express), bank transfers, and mobile payment options including Apple Pay and Google Pay. Payment is processed securely through our encrypted checkout system. For first-time customers, we also offer the option to pay by bank transfer after confirming delivery details. Invoices are sent automatically via email for your records. All transactions are protected by industry-standard encryption to keep your financial information safe.

Each meal is designed by our nutrition team using established dietary guidelines and modern nutrition science. Every container displays complete nutritional information including calories, protein, carbohydrates, fat, fiber, and key vitamins and minerals. Our balanced approach ensures each meal includes a quality protein source, whole grains or starchy vegetables, and abundant fresh vegetables—creating meals that support sustained energy and overall wellness. For detailed nutritional breakdowns and ingredient sourcing information, visit our methodology page or contact our team.